They tell you to paint a compelling picture of your journey.
I am a 13 year veteran of the retail banking industry. Bank of America paid me from
December 2005 - August 2018, first as a Drive-Up Teller while I was in college, all the way to being "Relationship Manager" (Which is essentially in charge of all new accounts)
In August 2018, Bank of America closed my branch, displacing thousands of customers, citing "Costs". I was promised a job at another branch. 7 days later, they created a phony reason to fire me, reneging on their promise. I was left without a job.
I am currently not able to land a banking job. I cannot find my 401k and retirement that I had with them, as they never take my calls. I am running out of money.
In trying to find a way to vent, I soldiered onto what the next step was. I searched "Bank of America" on Twitter, and my eyes nearly popped out of my head. So so so so many complaints. Nearly every Twitter post is negative, all citing problems that I actually helped with as a banker. @Bofa_Help on Twitter was the worst when it came to answering questions, basically becoming a cut-and-paste answer page with no personalized interaction with the clients.
I told myself, "Hell, I was better than them by a mile."
After that, I started providing my own "Vigilante Customer Service" with a dash of commentary as to why certain things happen certain ways, and providing a behind-the-scenes point-of-view on how the Bank of America sausage is being made. It's empowering showing clients THE BIGGER PICTURE.
I searched Twitter for other large banks, and I found similar customer service issues, and I weighed in with good, direct advice as much as I can.
Always with a love to talk, I decided what better way to get out my stories of working at a bank than to start a podcast.
WHY YOUR BANK SUCKS, the controversial podcast discusses:
Stories of my 13 years of Retail Banking Experience,
Commentary about current bank news
Reviews of current bank products
Hilarious discussion of past "Bank Fail" products
Observations of serious ethical and service issues of branch banking that I witnessed.
Plus, the most important part: "The Bank Screwed US" Voicemail line where listeners of the podcast share their horror stories with the world.
It has caught on quite well, averaging on average, between 6-9 thousand downloads per podcast. Our Twitter Handle: @BankBetterGuy has sent out nearly 41k customer service tweets to assist people since November 2018, and has averaged 2.1M-3M impressions a month, which is phenomenal with little to no fanfare.
I have assisted several hundred people by giving them advice, and showing them how to use the chain of command effectively at a bank. I feel Why Your Bank Sucks can change the world, helping people with the most important thing in the world, their money.
WHY YOUR BANK SUCKS HAS "RESCUED" OVER $810,000 IN FEE REFUNDS, CLAIM DISPUTES, CHECK HOLDS, PPP LOANS AND MORE!
I am not going to stand by and let banks railroad their clients anymore. I am giving them a chance to fight back.
I used to complain about being committed to 50 hours a week at a bank. Now "Why Your Bank Sucks" and its companion Twitter account @BankBetterGuy combine to take up about 14 hours of my day, 6 days a week, and about 6 hours on Sunday. I love the work, but honestly, the bills aren't being paid.
I genuinely believe this is my calling, as I love going all out for my clients. This is where you come in.
I have no qualms with getting a 9-5 job, but I sincerely believe this project that I have can make the world a better place. I did a lot of overselling and "making the best of a bad situation" while working for BofA. Now I can actually help people!
I also commit to reinvesting, when possible, into some charity and community work with some of the monies earned. After I pay the bills and feed myself, I want to impact this world with the knowledge I was inundated with while working at the bank.
Thanks Again, and hope to see you on here.
Why Your Bank Sucks Podcast
About the Host
Host Name: James Baca
13 year Bank Manager
Fired due to the ever-evolving landscape of retail banking (That means all employees being replaced by ATMs)
Hard-Working Professional who never missed a day of work and WORKED HARD for his customers in an environment where that wasn't encouraged.
Average Episode Length
20 Minutes - 1 Hour
2-3 Days a Week on Mon, Wed, Fri
Business, News, Banking, Money, Bank of America, Wells Fargo, Chase, Citi, Discover, Credit Cards, Mortgages, Checking Accounts, Savings Accounts, Retirements, Loans, Kids, Real Estate, Automobiles